Privacy Policy


1. Introduction

Water Lane Clinic Ltd is committed to preserving the privacy of every visitor. Please read this privacy policy to understand how we use and protect the personal information that you provide to us. All references in this privacy policy refer to this website; we, us and our refer to Water Lane Clinic Ltd and to you and your are to you, the user.

By posting your details on this Website or at the clinic by sending an e-mail to us, you consent to the collection, use and transfer of your information under the terms of this privacy policy.

2. Use of Information

(a) When you visit or enter your details on the Website  or at the clinic you may be asked to provide certain information about yourself including your name and contact details. We may collect additional information about you from e-mails or other correspondence that you/your Consultant/ your GP may send to us. We collect data that is necessary to uniquely identify you, which is ensures that your medical records and not confused with another persons by us or by the people we share (with your consent) your data with. For example if we see 2 people called John Smith then the  date of birth, nhs number, postcode can be used as double security. Only medical records will be made and stored that are considered lawfully necessary to meet the code of conduct required by the Health Care Professions Council. Employees personal date is held to comply with employment and tax law, to enable payments to be made and to uniquely identify staff.

(b) Your information will enable us to supply to you the information or services that you have requested by registering with us or by sending an e-mail to us. We may also use your personal information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.

(c) We may contact you by post or, if you have agreed, by telephone, SMS text message or by e-mail. If you change your mind about being contacted in the future, please let us know by e-mailing us at     or by calling the clinic 01625 252475, or whilst you are in the clinic.

(d) If we enter into a joint venture with, or are sold to, or merged with another business entity, your personal information may be disclosed to our new business partners or owners.

(e) If you send us feedback we reserve the right to use all or an extract of your feedback and we shall seek your consent if we wish to use your name.

(f) We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone posting any defamatory, obscene or otherwise illegal material onto the Website.

(g) Individuals have a right to complain to the ICO if you think there is a problem with the way we are handling their data.


3. Storage of Information

(a) The information you provide to us will be held on our computers. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will only retain your information for a reasonable period or for so long as either you or legislation permits. Medical records are required to be stored for 7 years or 25 years in the cases of children and vulnerable adults. Medical records are destroyed using a professional waste destruction company. Electronic data is stored securely and should you wish for that data to be removed, it will be archived to a secure location only accessible by the practice principal. This complies with HCPC regulation whilst keeping data at a secure level beyond that maintained in everyday practice.

(b) If your personal information changes, please advise us of the relevant changes as soon as possible by e-mailing us at

4. Cookies

Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, we may issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our Website. If you do not wish to receive cookies in the future, please let us know by e-mailing us at

5. Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, sent to you by e-mail notification.

6. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be e-mailed to us at

Publication date: 10th April 2018